Improving patient satisfaction is something that many doctors and practice owners try to dedicate their time to. After all, when past and current patients have nothing but good things to say about their experience with you and your company, new prospective patients are more likely to bring their business to your office.
For medical professionals who wish to improve their business’ patient experience (PX), there is a company that offers innovative and constructive options to do so.
Jack McKee: "There's a danger with feeling too strongly about your patients, a danger with becoming too involved." - played by William Hurt in The Doctor (1991)
Your employees can be a fantastic source of information on how to improve your business and the way it is presented to patients. In most cases, nurses and other medical staff spend a bit more time with the patients and have a better chance of engaging in small talk and learning more about them than the doctors do.
Clinect is a strong advocate of medical businesses that listen to their patients, and is dedicated to assisting those who have yet to learn how this is done in the most effective way. The healthcare industry is built around helping people, so it is no surprise that there is a strong emphasis on patient satisfaction.
There is a lot of noise out there about the things that we need to do to make our helathcare system better. This article hits on the most important ones from our perspective at Clinect.