Once you’ve established a way to ensure that your patient satisfaction levels achieve the goals you set for yourself and your office, you can focus on different ways to maintain those achievements.
Think about the things that you notice and appreciate when you are a patron at any business; for example, consider your office’s atmosphere, the quality of your equipment and supplies, and interactions with employees. .
Consider what you would find yourself happy with if you were a patient, and what you would be unhappy with.
Aim to change the things you would be unhappy with.
It’s true that to truly understand and help someone, you need to walk a mile in their shoes. You’d be surprised at the things that you find yourself turning a blind eye to everyday, most times unknowingly.
When you take a step back from your everyday routine and examine your office with a different set of eyes, you will find opportunity for changes that at first may seem minor, but will invoke incredible improvements on your office when implemented.
Patients, especially patients that are new to your office, enter your office with a completely fresh and new outlook on how the business runs and looks. Using this to your advantage could be one of the best decisions you make for both yourself, your business, and your patients.