Clinect Healthcare Blog

Patient Satisfaction as a  Culture

Posted by Brian Schmitz on Nov 13, 2017 6:15:00 AM

Improving patient satisfaction is something that many doctors and practice owners try to dedicate their time to. After all, when past and current patients have nothing but good things to say about their experience with you and your company, new prospective patients are more likely to bring their business to your office.

The first step towards improving patient satisfaction is to examine the way your team currently interacts with your patients, looking for room for growth, and ensuring that your patients have all the information they need. Have your team members hand out information on how to complete reviews for your office. (Shameless self-promotion: That’s what our system, Clinect, does for you.)

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Taking these first steps will set you in the right direction for providing your patients with a better experience. It’s a simple idea: inform your patients that their input and opinion is valued and will be used to manage the practice. This will show your patients that you care not only about your business, but your patients and their opinions as well.

It is always nice to know that your input is valued, and unfortunately, not many people can say that their doctor pays much attention to public opinion, nor can they say that their personal input is used in managing the office.

By providing an interactive, unique, and pleasant experience for each and every one of your patients.

While it is true that no one truly enjoys going to the doctor’s office, you have the power to make the experience an enjoyable and memorable one each and every visit.

One of the most important keys to success with this process is to make sure that you not only do it, but that you embrace it. Your enthusiasm, as the team leader, is imperative. It’s your attitude that will set the tone for the rest of the team. If you embrace this new paradigm, your staff is far more likely to get behind it. It soon ceases to be a project and simply becomes part of the culture.

This seemingly daunting task can be accomplished simply by listening to your patients and taking the steps to improve your office.

Topics: UX, patient care, medical, healthcare, patient experience, PX